IT SERVICE DESK MANAGER (M/F/D) LÜBECK / HAMBURG - FULLTIME Founded in 1921, OLDENDORFF CARRIERS combines its history as a German shipowner with the network of one of the world’sleading drybulk operators. We currently control some 700 chartered and owned vessels of 40 mio tdw, and we carry around 320 miotons of raw materials and semi-finished products across the seven seas each year. Our customers can expect 100% performance. All the way. Job tasks:You will be a member of the global IT Service Desk Team,the main gateway for all worldwide IT related requests Following an extensive in-house training, you will respond to ITsupport requests over the phone, via email and in person Management and classification of standard requests andprovide solutions while redirecting complex issues to the nextlevel of support personnel (internal or external) Maintain technical documentation, follow up with users tokeep them updated on their issues, until same it is closed inour ticketing system Responsible for supporting users in M365 (Teams, OneDrive,Outlook etc.) Administration of user accounts in our various IT systemsincluding IT onboarding for newcomers On Site: Helping our IT Infrastructure team for local problemresolution Assist users with their daily needs, by either solving on siteand/or forwarding requests to internal teams or externalpartners Setup and handout mobile devices (laptops, iPhone) as wellas equipment lifecycle management Participate in various IT projects Profile / requirements: Successful completion of a commercial degree, apprenticeshipor equivalent (i. e. BA in IT, Computer Science or relevantfield) Knowledge of basic IT You are open towards new challenges with a focus on IT, andenjoy our on-the-job training to build the required, specificIT knowledge Your role as a contact person for all our employees, and ourinternational working environment will require very goodwritten and verbal communication skills in English As the ideal candidate you describe yourself as an opencharacter with outstanding service skills who likes to take onresponsibility and work independently What we offer:Our corporate culture is unique: relaxed andinternational, open and traditionally with flat hierarchies Maintaining an “overview,” we look out of our modern,open offices onto the city centers of Lübeck/Hamburg Since the very beginning, teamwork and quick decisionmaking have been our success factors. Encouraging ouremployees to realize their ideas and initiatives is importantto us A permanent position in a secure economic environmentis waiting for you, with benefits such as holiday pay, freelunch, subsidies for a gym or sports club,childcare allowance and various company discounts Interested? Please share your salary expectation & earliest entry date with us and submit your application using our carrer page. Oldendorff Carriers does not accept paper applications for online postings. For further information visit our website or via Teamwork > Careers. OLDENDORFF CARRIERS GmbH & Co. KG Human Resources · Laura Albrecht Willy-Brandt-Allee 6 · 23554 Lübeck E-Mail: Discover more at .